Benefits of Software Asset Management

Implementing Software Asset Management (SAM) on the ServiceNow platform helps organizations simplify IT operations, control costs, and strengthen compliance — all within one unified system. SAM streamlines software management through digital workflows, AI-powered tracking, and automated processes across teams like HR, procurement, and security. It eliminates shadow IT, optimizes license usage, and integrates seamlessly with SSO and third-party tools. With a single data model, actionable insights, and built-in security, SAM enables businesses to reduce risk, stay audit-ready, and operate more efficiently.

Read our blog for more information: https://devtools.in/blog/softw....are-asset-management

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Key features of ServiceNow Incident Management include seamless incident logging across portals, mobile apps, and virtual agents with unique identifiers for easy tracking. Automated prioritization and intelligent assignment ensure critical issues are resolved first. AI-powered insights, predictive intelligence, and virtual agents accelerate resolution. Major Incident Management provides a unified workbench for high-impact cases. Real-time collaboration, integrated communication, and advanced reporting dashboards enhance visibility, performance tracking, and continuous improvement, ensuring faster, more efficient incident response across the organization.

Learn more information at: https://devtools.in/blog/servi....cenow-incident-manag

What is Knowledge Management?

Knowledge management is the structured process of collecting, organizing, sharing, and using an organization’s information. This includes written resources like documents and manuals, as well as personal insights from employees. It ensures accurate, relevant information reaches the right people at the right time through a knowledge base or self-service portal.

Learn more: https://devtools.in/blog/knowledge-management/

ServiceNow IT Operations Management (ITOM): Optimizing IT Performance

ServiceNow IT Operations Management (ITOM) empowers enterprises to optimize complex IT infrastructures with end-to-end visibility, intelligent automation, and proactive incident management. By unifying data across on-prem, cloud, and containerized environments, ITOM reduces downtime, improves resource efficiency, and enhances service reliability. Partnering with DevTools accelerates implementation and ensures ITOM aligns with business goals for maximum ROI.

https://devtools.in/blog/servi....cenow-it-operations-