Refund
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Eligibility:Many purchases made with checkout on We2Chat are covered, but not those made through third-party sites, local pickups, Messenger transactions, or other messaging services.
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Claim Filing:You must file a claim within 3 days (72 hours) from the date of delivery or within 7 days of payment if no delivery date is given. If you never received the item, you must wait 2 days after the last estimated delivery date.
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Refund Amount:If a claim is approved, you may receive a full refund, including the purchase price, tax, and shipping fees, or a partial refund in some cases.
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Goodwill Refunds:In some instances, We2Chat may offer a Goodwill Refund at its discretion, which may depend on your purchase history.
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Reasons for Denial:Claims may be denied if the item received was as described, if the claim is due to buyer's remorse, if the item was received and delivery verified, or if you disputed the transaction with your bank.
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Seller Responsibilities:Sellers are responsible for following their stated return policy and issuing refunds in a timely manner when they receive returned items.
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Contacting the Seller:Buyers are typically advised to first contact the seller to try to resolve the issue before filing a claim with We2Chat .
