Key features of ServiceNow Incident Management include seamless incident logging across portals, mobile apps, and virtual agents with unique identifiers for easy tracking. Automated prioritization and intelligent assignment ensure critical issues are resolved first. AI-powered insights, predictive intelligence, and virtual agents accelerate resolution. Major Incident Management provides a unified workbench for high-impact cases. Real-time collaboration, integrated communication, and advanced reporting dashboards enhance visibility, performance tracking, and continuous improvement, ensuring faster, more efficient incident response across the organization.
Learn more information at: https://devtools.in/blog/servi....cenow-incident-manag
