What’s the biggest flaw in most ai customer service agent systems?
Honestly, the biggest flaw with an ai customer service agent is when it tries to be too clever and fails. Some bots attempt humor or personality and end up sounding like… well, awkward robots. Online threads mock bots that can’t handle sarcasm or slang. It’s like trying to teach your grandma TikTok dances — kinda cute, kinda confusing. Financially this creates frustration and lost sales if users bounce after weird responses. The trick I’ve seen recommended is to keep things simple and clear, not try to be a comedian. Accuracy beats personality if you want happy customers.
https://botric.ai/